Help & Support | Modelstry

Need help? You're in the right place.

Email us: support@modelstry.com — we aim to reply within one business day. Platinum subscribers get priority support and can also reach us directly from the app.

When you write in, telling us your account email, your device model, and your iOS version helps us sort things out on the first reply.

Getting started #

What is Modelstry? Modelstry connects models with photographers, videographers, and agencies. You create a profile, browse people near you, and when you both show interest you can message each other to arrange work.

Do I need to pay to use it? No. The Basic tier is free, forever, and includes 15 swipes every 72 hours, 3 gallery items, and 3 conversations a month. Plus and Platinum raise those limits and add features like Passport and seeing who liked you.

How old do I have to be? Modelstry is for adults only — you must be at least 18.

Account #

I didn't get my verification email. Check your spam folder first. You can request a new code from the verification screen. If it still doesn't arrive, email us and we'll verify you manually.

I forgot my password. Tap "Forgot password?" on the login screen. We'll email you a 6-digit code, which is valid for 15 minutes.

How do I change my password? Settings → Change Password. Enter your current password and the new one (at least 8 characters). Changing it signs out your other devices, but keeps you signed in on this one.

How do I change my email address? Settings → Email. Enter the new address and confirm with your password. We'll send a 6-digit code to the new address — your email doesn't change until you enter that code, so a typo can't lock you out. Until then you keep signing in with your old address, and Settings shows a reminder to finish verifying.

If you don't get the code, check spam. You can start the change again to send a fresh one, which replaces the previous request.

Can I change my account type? Contact support and we'll help — some changes affect how your profile is shown.

How do I get verified? Request verification from your profile and submit a selfie. Verification confirms you are a real person; it isn't an endorsement of anyone's professional credentials.

How do I delete my account? Settings → Delete Account. This permanently removes your profile, photos, and messages.

Important: deleting your account does not cancel a paid subscription. Cancel that separately in your Apple ID settings, or you will keep being billed.

Subscriptions and billing #

How do I cancel? Subscriptions are billed by Apple, so cancellation happens on your device:

Open iOS Settings
Tap your name at the top
Tap Subscriptions
Select Modelstry → Cancel Subscription

You keep paid features until the end of the period you've already paid for.

When am I charged? At purchase, then automatically at the start of each new period. To avoid the next charge, cancel at least 24 hours before the current period ends.

How does the free trial work? New subscribers in the United States get a 7-day free trial. Apple grants it once per subscriber across all Modelstry plans, not once per plan — so if you've already used a Modelstry trial, a new purchase bills immediately. Cancel more than 24 hours before the trial ends and you won't be charged.

I paid but my features didn't unlock. Open the subscription screen and tap Restore Purchases — that usually resolves it, especially on a new device. If it doesn't, email us with the date of purchase and we'll sort it out.

Can I get a refund? Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

I switched plans — when does it take effect? Upgrades apply immediately and Apple prorates what you've already paid. Downgrades take effect at the end of your current billing period.

Using the app #

Why can't I add more photos? Gallery limits depend on your tier: 3 on Basic, 6 on Plus, 12 on Platinum.

Why did I run out of swipes? Basic gets 15 every 72 hours, Plus 75 every 24 hours, Platinum unlimited. You can also buy a one-time pack of 15 bonus swipes.

Why can't I message someone? Messaging opens up once you've both matched. Conversation limits also vary by tier.

What is Passport? Passport lets you browse users in other cities. It's included with Platinum and available as a one-time pack on other tiers.

Safety #

Your safety matters more than any booking.

Meet in public places, especially the first time
Tell someone you trust where you're going and who you're meeting
Keep conversations in the app until you're comfortable
A verification badge means we confirmed a person's identity — it is not a guarantee of their professionalism, credentials, or safety
Do your own due diligence before signing anything or accepting work

Report someone: use the report option on their profile or in your chat. We review every report. If you believe someone is in immediate danger, contact local emergency services first.

Block someone: use the block option on their profile or in your chat. Blocking removes them from your discovery feed and your matches, and stops messages in both directions — they aren't told that you blocked them.

Blocking is available on every plan, including free Basic. You can undo it at any time from Settings → Safety → Blocked Users; unblocking restores a previous match rather than starting over.

Modelstry is an introduction platform. We aren't party to arrangements users make with each other — see our Terms of Use.

Legal #